Job Title: Customer Care Executive

Department: Customer Support / Operations

Location: Mira Road East (Nearby Station)

Job Summary:

We are seeking a proactive and customer-focused Customer Care Executive to join our fintech support team. The ideal candidate will assist users with digital payment issues, transaction queries, wallet concerns, and other fintech-related services. This role demands excellent problem-solving skills, attention to detail, good Communication Skills and Computer knowledge.

Key Responsibilities:

- Handle customer interactions via calls, emails for fintech services like UPI, wallet, recharges, bill payments, and account verifications.
- Assist customers in resolving transaction failures, refund status, wallet load issues, and app-related concerns.
- Log and track customer queries in CRM systems, ensuring timely resolution.
- Educate customers about new features, security guidelines, and responsible digital finance usage.




- Maintain compliance with RBI and KYC norms during customer interactions.
- Ensure high levels of customer satisfaction by providing accurate, consistent, and timely information.

Key Skills & Competencies:

- Good communication skills (Hindi & English; additional regional languages are a plus).
- Ability to handle high call volumes and multitasker ,
- Valuable Computer Knowledge.
- Should know basic Email drafting skills

Qualifications & Experience:

- Graduation in any stream (B.Com/BBA/BCA preferred).
- HSC Fresher with Good Communication skills are most welcome..

Salary Brackets: (Maximum: 18000 CTC as per candidates previous salary, docs, & basis on Interview

Working Hours:

- 6 Days a week, rotational shifts & rotational week off as per business requirement. (Day rotational)

📌 Customer Support Executive (Mumbai)
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