Roles and Responsibilities-

1. Briefing and Training Guards:

- Conduct regular briefing sessions with security guards to ensure clarity on their roles, responsibilities, and operational guidelines.

- Provide training on security procedures, safety protocols, and customer service standards.

2. Preparing Customised SOPs:

- Develop, implement, and update Customised Standard Operating Procedures (SOPs) along with the client's and Company's directions.

- Ensure all staff are fully trained and compliant with the established SOPs.

3. Roster Preparation:

- Prepare and maintain duty rosters for security and maintenance personnel, ensuring adequate staffing for every shift.

- Adjust rosters as required to accommodate changes in scheduling or emergency absences.

4. Attendance Sheet Management:

- Maintain accurate attendance records for all on-site staff, ensuring timely updates and adjustments to attendance data.

- Monitor leave, overtime, and absence records to ensure compliance with company policies.

5. Contribution of Manpower:

- Must have the ability to contribute manpower for security, housekeeping and other services.

6. Reliever Payment Management:

- Oversee the payroll process for reliever personnel, ensuring accurate payment based on attendance, hours worked, and relevant company policies.

- Coordinate with the finance department to ensure timely and accurate processing of reliever payments.

7. Preparing Reports and Submissions:

- Compile and submit regular reports detailing staff performance, operational issues and security updates.

- Provide incident reports, progress updates,



and other necessary documentation to senior management as required.

8. Controlling Guards:

- Supervise and monitor the performance of security guards on-site, ensuring compliance with safety and operational standards.

- Address any performance issues, security breaches, or incidents promptly, taking corrective action when necessary.

9. Managing Relievers:

- Coordinate with relief personnel to ensure seamless transitions between shifts, maintaining continuous coverage for key roles.

- Maintain a record of reliever schedules and ensure proper handovers to prevent disruptions in service.

10. Marketing and Client Engagement

-Actively participate in field-level marketing to promote the company's services, generate leads, and support business development.

- Engage with potential clients, present service offerings, and contribute to client acquisition efforts in the assigned territory.

*Key Requirements:*

- This is a field job.
- Must have a two wheeler vehicle
- Must have a driving license
- Proven experience in operations management, ideally within the facility management or security services industry.
- Strong leadership and supervisory skills, with the ability to effectively manage and motivate teams.
- High attention to detail, with excellent organizational and time-management skills.
- Ability to handle high-pressure situations and resolve issues swiftly.
- Robust communication skills, both verbal and written.
- Proficiency in MS Office or similar software for report generation and attendance management.

📌 Operations Manager (Guwahati)
🏢 SM Sarkar & Sons
📍 Guwahati