20 Sep
|
Bigfore Consultancy Services Private
|
Gurugram
20 Sep
Bigfore Consultancy Services Private
Gurugram
We are hiring for multiple BPO processes across Delhi NCR for Customer Support, Voice, Non-Voice, and other international/domestic processes.
Selected candidates will be responsible for handling customer queries, providing appropriate solutions, maintaining service quality, and meeting process-specific performance targets.
- Key ResponsibilitiesHandle customer calls, chats, or emails as per the assigned process.
- Understand customer requirements and provide accurate resolutions.
- Maintain qualified communication and customer service standards.
- Follow company policies, process guidelines, and quality parameters.
- Achieve assigned productivity and performance targets.
- Maintain proper records of customer interactions.
- Escalate complex issues to the appropriate department when required.
📌 Inbound Customer Service Advisor (Gurugram)
🏢 Bigfore Consultancy Services Private
📍 Gurugram