JOB DESCRIPTIONHotel Receptionist / Front Office ExecutiveCompany: AnVi Hospitality Pvt. Ltd.

Hotel: AnVi Stay

Location: Ranchi, Jharkhand

Department: Front Office

Experience: Minimum 2 Years in Hotel / Hospitality Industry

Gender: Female

Employment Type: Full-Time

About the RoleWe are looking for a confident, well-groomed and guest-friendly Female Front Office Executive to join AnVi Stay. The candidate will be responsible for managing the hotel reception, handling guest check-ins and check-outs, reservations, guest queries and ensuring a smooth and welcoming guest experience.

The ideal candidate should have excellent communication skills, a pleasant personality, professional grooming and previous experience in hotel front-office operations.

- Key ResponsibilitiesWelcome and greet guests warmly and professionally.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations and guest requests.
- Verify guest identification and complete registration formalities.
- Handle cash, card and digital payments and maintain accurate records.
- Answer telephone calls, WhatsApp enquiries and guest queries.
- Coordinate with Housekeeping, Maintenance, Food & Beverage and Management teams.
- Monitor room status and coordinate room allocation.
- Handle guest complaints and resolve routine issues professionally.
- Maintain the reception desk and front-office area to a high standard.
- Maintain daily reception reports, guest records and shift handover reports.
- Coordinate with online travel portals/booking platforms when required.
- Assist guests with information regarding hotel facilities and local attractions.
- Maintain professional behaviour and confidentiality at all times.
- Ensure hotel SOPs, discipline and service standards are followed.
- Support upselling of rooms, upgrades and hotel facilities wherever appropriate.




- Candidate RequirementsMinimum 2 years of experience in hotel reception/front-office operations.
- Female candidate preferred/required for this role.
- Excellent English and Hindi communication skills.
- Good interpersonal and guest-handling skills.
- Pleasant, confident and professional personality.
- Well-groomed and professionally presented.
- Valuable knowledge of computer operations.
- Experience with Hotel PMS / booking software will be an advantage.
- Ability to handle pressure and multiple guest requests simultaneously.
- Good telephone etiquette and communication skills.
- Flexible to work in rotational shifts, including weekends and holidays.
- Should have a strong sense of responsibility, punctuality and discipline.

Key SkillsGuest Relations | Front Office Operations | Communication | Hotel PMS | Reservations | Cash Handling | Complaint Handling | Telephone Etiquette | Grooming | Coordination | Upselling

- Performance Expectations / KPIsGuest check-in/check-out accuracy
- Guest satisfaction and service quality
- Response time to guest requests
- Reservation and room-allocation accuracy
- Cash/payment accuracy
- Complaint resolution
- Reception area standards
- Professional grooming and punctuality
- Upselling of rooms and hotel facilities
- Proper shift handover and daily reporting

Working HoursShift-based duty as per hotel operations, including rotational shifts, weekends and public holidays.

- What We OfferCompetitive salary based on experience and capability
- Professional and growth-oriented work environment
- Opportunity to grow within the hospitality business
- Performance-based incentives, wherever applicable

To ApplyInterested candidates may share their updated CV along with recent photograph and relevant experience details.

Join AnVi Stay and become a part of our mission to create a warm, professional and memorable stay experience for every guest.

📌 Hotel Receptionist (Ranchi)
🏢 Anvi Hospitality Private
📍 Ranchi