The key responsibilities of a Telecollection Executive typically include:

- Contact customers through outbound regarding overdue payments.
- Remind customers of pending dues and explain outstanding balances.
- Negotiate payment plans and obtain Promise-to-Pay (PTP) commitments where applicable.
- Maintain professional and courteous communication while handling difficult conversations.
- Update customer records, call outcomes, and payment commitments accurately in the CRM or collection system.
- Follow up with customers as per the agreed payment schedule.
- Resolve customer queries related to billing, payments, or account status, and coordinate with internal teams when necessary.
- Escalate unresolved, disputed, or high-risk accounts to the appropriate department or field collections team.
- Achieve daily, weekly,



and monthly collection and productivity targets.
- Ensure compliance with company policies, regulatory guidelines, and fair collection practices during every customer interaction.

Key Skills

- Robust communication and negotiation skills
- Strong Knowledge Of MS-Excel
- Persuasion and customer handling
- Problem-solving ability
- Basic computer and CRM knowledge
- Time management and target orientation
- Attention to detail and accurate documentation
- Ability to work under pressure and meet collection goals

- Candidates Who All Are Experianced In Telesales Also Apply.
- Freshers Don't Apply.

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📌 Tele Collection Executive (Coimbatore)
🏢 Shakthidharan Associates
📍 Coimbatore