20 Sep
|
Onsitego
|
Mumbai
Responsibilties:
· Responsible for managing large volume of calls/emails/chats.
· Should have valuable experience in handling high volume of proper chats.
· Identify and assess customers needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Take the extra mile to engage customers
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
· Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
· Escalate well deserved calls to the Escalations team as per the defined standards and protocol
· Follow communication procedures, guidelines and policies
📌 Customer Care Executive (Mumbai)
🏢 Onsitego
📍 Mumbai