About the role

We're looking for a driven, well-spoken Customer Support Executive with a sales mindset to be the voice of our brand. You'll help customers choose the right saree, turn enquiries into orders, and make every interaction feel personal.

Key responsibilities

- Respond to customer queries on WhatsApp, Instagram DMs, email and phone within set timelines
- Help customers with saree selection, fabric details, draping, care instructions and blouse stitching options
- Share product photos and videos on request and help with order placement
- Convert enquiries from WhatsApp and Instagram into confirmed sales
- Make daily abandoned cart recovery calls and convert them into orders
- Actively upsell and cross-sell on calls and chats, including stitched blouses, falls and pico, and matching accessories
- Recommend complementary pieces and new arrivals based on customer preferences
- Follow up on COD orders and pending payments
- Track orders and give customers timely dispatch and delivery updates
- Handle returns, exchanges, refunds and cancellations as per policy




- Coordinate with the warehouse and tailoring teams on delays, quality issues and custom orders
- Collect customer feedback, reviews and unboxing photos
- Maintain customer records and flag recurring issues to the team
- Support customers during launches, sales and festive peaks
- Meet daily and monthly targets for calls, conversions and upsells
- Share daily and weekly reports on calls, conversions, query volume and common concerns

Requirements

- 0–3 years in customer support, tele-sales or inside sales, preferably in fashion, apparel or e-commerce
- Driven and target-oriented, with a genuine desire to close sales
- Well spoken, confident on calls, and strong in the basics of qualified communication
- Fluent in English and Kannada; Hindi, Tamil or Telugu is a plus
- A genuine interest in sarees and Indian textiles
- Comfortable with WhatsApp Business, Instagram, Google Sheets and Shopify or similar tools
- Calm under pressure, with strong follow-through

Location: Bengaluru | Type: Full-time

📌 Customer Care Executive (Bengaluru)
🏢 Nerige Story
📍 Bengaluru