We are looking for an empathetic yet results-driven Collection Telecaller to join our team. You will manage outbound calls to customers with pending or overdue payments, resolve payment-related queries, and help improve the company's cash flow.

Key Responsibilities

- Outbound Calling: Contact customers with overdue EMIs, loans, or bills to remind them of outstanding dues.
- Negotiation: Discuss financial situations politely and negotiate feasible repayment plans, settlements, or extensions.
- Query Resolution: Answer payment-related questions and guide customers on approved payment modes and digital channels.
- Data Management: Update CRM or collection software accurately with call outcomes, notes, and payment commitments.
- Target Achievement: Meet or exceed daily call volumes and monthly collection efficiency goals.
- Compliance: Follow all legal, regulatory,



and company guidelines for ethical and fair debt collection practices

Requirements & Skills

- Education: High school diploma, 12th pass, or a Bachelor's degree in any field.
- Experience: Freshers or candidates with 1 to 2 years of experience in telecalling, customer service, or debt collections (Banking/NBFC/BPO).
- Communication: Solid verbal communication skills with proficiency in English and the local regional language.
- Soft Skills: High patience, active listening, negotiation abilities, and a polite yet firm demeanor.
- Technical Skills: Basic computer knowledge and familiarity with MS Office or CRM software

📌 Telecaller (Chennai)
🏢 Elshaddai Enterprises
📍 Chennai