Key Responsibilities1. Customer Service

- Greet customers warmly and understand their requirements.
- Explain products, offers, combos and ongoing promotions.
- Take customer orders accurately and ensure a smooth experience.
- Handle customer questions and basic complaints professionally.
- Ensure no customer is left unattended or without a response.

2. Billing & Payments

- Generate accurate bills for every order.
- Ensure customer name and phone number are entered on every bill.
- Handle cash, card, UPI and other payment methods correctly.
- Verify payment before handing over the order.
- Maintain proper cash handling and report discrepancies immediately.

3. Order Preparation & Packing

- Coordinate with the kitchen/production team for order preparation.
- Check the order before handing it to the customer or delivery partner.
- Ensure correct products, quantities and add-ons are packed.
- Follow proper packing standards for dine-in, takeaway and delivery orders.

4. Product Knowledge

- Have good knowledge of Brownie Heaven products, flavours and ingredients.
- Understand current offers and discounts.




- Explain products clearly to customers and suggest suitable products when required.
- Follow the approved recipes, portion sizes and presentation standards.

5. Hygiene & Grooming

- Wear proper uniform, hairnet and shoes while on duty.
- Maintain personal hygiene and a clean appearance.
- Keep the counter, display area and customer area clean.
- Follow all food safety and hygiene procedures.

6. Outlet Operations

- Follow outlet opening and closing procedures.
- Ensure the outlet is ready for customers on time.
- Monitor product availability and inform the manager when stock is low.
- Follow FIFO, expiry and wastage procedures.
- Report damaged, expired or missing products immediately.

7. Customer Complaints

- Listen to customers patiently and professionally.
- Try to resolve basic concerns immediately.
- Inform the Outlet Manager about responsible complaints.
- Never argue with or misbehave with customers.
- Follow up to ensure the issue has been properly addressed.

📌 Counter Staff (Chennai)
🏢 M/S. Progressive Cuisine Concepts Private
📍 Chennai