- Complaint Management: Track customer complaints from receipt to closure and ensure timely action as per TAT.
- Service Coordination: Plan and coordinate service engineer visits after confirming site readiness, customer availability and job scope.
- Spare Parts Coordination: Follow up for spare availability, quotation, dispatch and delivery.
- Customer Communication: Provide timely updates and coordinate with customers for smooth service execution.
- Internal Coordination: Coordinate with ASM, Service Engineers, Stores, Project, Sales and other concerned teams.
- Documentation & MIS: Maintain complaint, service, spare and closure records with accurate and timely reporting.
- Quotation & Revenue Support: Coordinate service quotations and support paid-service/AMC follow-ups.
- Escalation & Ownership: Monitor pending cases, escalate delays and ensure closure with proper documentation.
- ERP/SAP Compliance: Ensure all required service and complaint updates are completed in the system.

📌 Service Coordinator (Ghaziabad)
🏢 Sona Machinery
📍 Ghaziabad