20 Sep
|
HyreFox Consultants
|
Jaipur
20 Sep
HyreFox Consultants
Jaipur
Role & responsibilities
- Handle customer queries through voice, chat, or email, as per process requirements.
- Assist customers with basic queries related to Microsoft products, applications, accounts, and services.
- Understand customer issues and provide accurate information or basic troubleshooting support.
- Guide customers through step-by-step solutions in a clear and skilled manner.
- Escalate technical or complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and resolutions.
Follow defined process guidelines, quality standards, and customer service procedures.
- Ensure timely resolution and maintain a positive customer experience.
- Coordinate with internal teams whenever required to resolve customer concerns.
📌 Walk-in || Customer Support Executive (Jaipur)
🏢 HyreFox Consultants
📍 Jaipur