Designation : Unit Head

Department : Operations

Reporting to : Cluster Manager / Vice President - Operations / C.O.O

Location

 Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.

 Owner of all SOPs followed in all Cinema activities and ensures 100% compliance of the same.

 Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the same.

 Conducts 1 hour of Staff Training per Week and also conducts at least four Shift Briefings.

 Conducts a complete property round every day.

 Co-ordinates functions and activities with other department heads as assigned.

 Monitors and controls, on an on-going basis:

 Establishes and maintains effective customer/employee relation.

 Sets up targets/ goals for the department, makes constant effort to achieve the same.

 To introduce new ways and means to minimize transaction time at box office.

 Makes constant effort to up-grade and maintain the standards of cinema.

 Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.

 Conducts under the guidance of the Area manager, such functions as hiring, employee orientation, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.

 Develops formal training plans and conducts on the job-sessions for all employees of Cinema.

Supervises and co-ordinates in liaison with the Area Manager, operational decisions and such factors as:

 Co-ordinates with the Accounts for special purchase requirement relating to cinema.

 Establishes and maintains the record systems:

 Ensures that displays are up-dated at all times.

 Ensures effective co-ordination for advertising films.

 Ensures all complaints are dealt with properly.

 Prepares monthly reports,



forecast report and any other report pertaining to the cinema department.

 Maintains and enforces the operations and the HR manual.

 Monitors, controls departmental expenses.

 Maintains revenue/accounts related records.

 Prepares departmental budgets and objective manuals, with constant review and observations.

 Ensures proper maintenance of all equipment’s and follow-up on AMCs.

 Effective and optimum utilization of staff by rostering them effectively.

 Ensures compliance with all legal requirements in connection with Cinemas.

 Ensures code of conduct and grooming.

 Maintains minimum stock levels of all items and participates in inventories on weekly basis.

 Implement Annual Activity Calendar and monitor promotions and events

 To monitor VIP movements

 To ensure that displays are well maintained and updated at all times.

 To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and when required.ROLES & RESPONSIBILITIES

Essentials for the Unit Head - Operations:

 Checking attendance of all departments in the Cinema.

 Checking BO revenue and Concessions revenue for the previous day and updation of Monthly records.

 Property round with the concerned support department supervisors/AMs.

 Thursday stock Take.

 Weekly staff meeting to take feedback from Associates.

 Weekly Operations review meeting with all support department supervisors/AMs. Ideally to be conducted on

Thursday afternoon.

 Daily Spoilage review and Stock commuting.

 SMS and Tele calling activity weekly review.

 WAC update on every Monday.

 Cost saving sheet to be sent on daily basis

 Print Check reports

 Reports to be send every Friday morning To perform any other duties as may be assigned by the Management from time to time

Pay: ₹31,840.10 - ₹40,595.37 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Unit Head ( Cinema Line ) (Bettiah)
🏢 Mukta A2 Cinemas
📍 Bettiah