Track Manager (Support & Operations) (India)

Track Manager (Support & Operations) (India)

20 Sep
|
HCL Technologies
|
India

20 Sep

HCL Technologies

India

- Senior Network Security Engineer (Level 3) Skill: Firewall / Email Security / WAF / Zscaler

Tool: Cisco Meraki / Palo Alto / Fortigate / MDO / Cloudflare / ZIA, ZPA

Experience: 7-12 Years

Location: Chennai / Noida

Job Summary We are hiring a senior L3 Network Security Engineer / SME with deep expertise in Firewall technologies (any 2 mandatory) and strong knowledge of Zscaler (ZIA/ZPA), MDO 365, and WAF (Cloudflare). The role involves handling critical escalations, solution design, advanced troubleshooting, and security governance, along with mentoring L2 teams.

Key Responsibilities

- Handle P1 / P2 incidents and escalations end-to-end
- Perform deep RCA and preventive improvements
- Design:
- Firewall architecture
- Zscaler Zero Trust setup
- Email & WAF security posture

- Lead:

- Firewall migrations, upgrades, deployments

- Drive:

- Policy optimization, governance, compliance

- Mentor L2 resources
- Participate in customer technical discussions and solutioning

Required Skills Firewall (Meraki / Palo Alto / Fortigate)

- Advanced configuration: Policy optimization, NAT (complex/U-Turn)
- Architecture: HA setups, multi-site design
- Troubleshooting: Deep packet analysis
- Routing issues (BGP, OSPF)
- Tools: Panorama / FortiManager / Meraki
- Migration: Vendor-to-vendor firewall migration
- Governance: Policy review, audit compliance

Zscaler (ZIA / ZPA - Advanced)

- ZIA: Advanced policy tuning (DLP, SSL inspection)




- ZPA: Zero Trust architecture design
- App segmentation

Client Connector:

- Deployment strategy & troubleshooting

Authentication:

- Azure AD, SAML, MFA troubleshooting

Advanced troubleshooting:

- PAC/GRE/IPsec issues

Integration:

- SIEM, endpoint, identity tools

- Strong understanding of SASE & Zero Trust architecture

MDO 365 (Advanced Email Security)

- Threat analysis: Phishing, spoofing, impersonation
- Defender tools: Threat Explorer, hunting
- Incident response: Email header analysis
- Security improvements: Secure score optimization
- Automation: Logic Apps / SOAR
- Governance: SPF, DKIM, DMARC implementation

WAF - Cloudflare (Advanced)

- Custom rule creation and tuning
- OWASP protection optimization
- Bot mitigation and API security
- False positive reduction
- SSL/TLS management
- Attack mitigation (SQLi, XSS)
- SIEM/log integration
- DDoS mitigation strategies

Good to Have

- SASE / Zero Trust architecture
- Cloud security (Azure / AWS)
- Automation (Python / Terraform)
- Large enterprise/SOC experience

Certifications

- Palo Alto PCNSE
- Fortinet NSE 4-7
- Meraki Certifications
- Zscaler ZCCP
- Microsoft SC-200 / MS-500

Soft Skills

- Solid stakeholder and customer management
- Ability to lead technical discussions
- Mentorship & leadership skills
- Problem-solving and ownership mindset

📌 Track Manager (Support & Operations) (India)
🏢 HCL Technologies
📍 India

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