- Make outbound calls to customers, clients, drivers, transporters, and vendors as required.

- Receive and respond to incoming calls and provide accurate information.

- Coordinate with customers regarding vehicle status, trip updates, delivery schedules, and expected arrival times.

- Follow up with customers for pending requirements, documents, payments, and service-related issues.

- Coordinate with the Operations, Tracking, Accounts, and Fleet teams to resolve customer queries.

- Maintain accurate records of all calls, follow-ups, customer requirements, and commitments.

- Escalate complaints, delays, breakdowns, or urgent operational issues to the concerned department.

- Conduct regular follow-ups with leads and prospective customers where the role includes business development.

- Maintain a professional and polite communication style with customers and stakeholders.





- Update customer and call details in CRM/ERP/Excel or company records.

- Ensure timely follow-up on all assigned calls and avoid pending or missed commitments.

- Prepare daily/weekly reports of calls made, calls received, follow-ups, complaints, and conversions, as applicable.

- Maintain confidentiality of customer, company, vehicle, driver, and business information.

- Support the operations team during emergencies, vehicle delays, route issues, and delivery coordination.

- Perform any other telecalling or coordination duties assigned by management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks

- Cell phone reimbursement

Work Location: In person

📌 Tele Caller Executive (Lucknow)
🏢 Shankh Trading
📍 Lucknow