Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Workplace Technology Solutions

Good to have skills: NA

Minimum experience required: 2 year(s)

Educational Qualification: 15 years full-time education

Summary As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues.

This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and problem-solving.

Roles & Responsibilities

- Expected to perform independently and become an SME.




- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Assist in monitoring system performance and identifying potential issues before they impact operations.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Document and communicate incident resolutions and best practices to improve team efficiency.

Qualified & Technical Skills

- Must To Have Skills: Proficiency in Workplace Technology Solutions.
- Strong troubleshooting skills to diagnose and resolve complex technical issues across multiple systems.
- Experience in managing and implementing Requests for Change to ensure minimal disruption to business operations.
- Ability to collaborate effectively with vendors and internal teams to facilitate issue resolution.
- Familiarity with maintaining and updating knowledge base articles to support ongoing operational stability.

Additional Information

- The candidate should have a minimum of 2 years of experience in Workplace Technology Solutions.
- This position is based at our PDC3B - SEZ location.
- A 15 years full-time education is required.

Locations: Job No. ATCI-5748419-S2067622 | Pune | Required Skill: Workplace Technology Solutions

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India