We are looking for an experienced and proactive After-Sales Technical Manager to lead technical support and service activities in the Indian market.

Key Responsibilities

- Lead and manage the after-sales technical team in India, including technical support, troubleshooting, field service, and customer issue resolution.
- Provide technical support for Growatt products, including product diagnosis, system troubleshooting, commissioning, maintenance, replacement, and system upgrades.
- Handle and coordinate complex technical issues and escalations, identify root causes, and ensure timely resolution of customer and distributor complaints.
- Provide technical training and guidance to distributors, installers, service partners, and internal team members on product installation, commissioning, operation, and troubleshooting.
- Monitor product quality issues in the Indian market, collect and analyze field feedback, and work closely with HQ R&D;, Product, Quality, and other relevant teams to drive issue resolution and product improvement.
- Establish and maintain effective after-sales service processes and technical standards, ensuring consistent service quality and response times across the Indian market.
- Support the development and maintenance of technical documentation, troubleshooting guidelines, FAQs, service reports, and other technical materials.
- Regularly visit key customers, distributors, installers, and project sites when required, providing on-site technical support and service.
- Track and report team performance, major technical cases, product issues, and service activities to management, and provide recommendations for continuous improvement.





Qualifications

- Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.
- 5+ years of experience in technical service, after-sales service, technical support, or a related role, preferably in the PV, inverter, energy storage, or electrical industry.
- Experience in team leadership or technical team management is preferred.
- Strong knowledge of PV systems, inverters, energy storage systems, electrical systems, and troubleshooting.
- Proven ability to handle complex technical issues, customer escalations, and cross-functional coordination.
- Strong problem-solving, analytical, communication, and customer-handling skills.
- Positive ability to work with HQ and cross-functional teams, and effectively communicate technical issues and solutions.
- Proactive, responsible, customer-oriented, and able to work independently in a fast-paced environment.
- Willingness to travel within India when required.
- Proficient in MS Office and technical documentation.
- Good command of English, both written and spoken.

Preferred Qualifications

- Experience with solar inverters, hybrid inverters, battery energy storage systems (BESS), or related products.
- Experience working with distributors, installers, EPCs, or service partnersin the Indian market.
- Experience in managing or mentoring a technical/service team.
- Experience working with an international company or coordinating with overseas HQ teams.

How to Apply

You can also email the following information directly to [email protected]:

Position, Expected Salary, Earliest Start Date, and Base Location

📌 Technical Service Manager (Ahmedabad)
🏢 Growatt New Energy
📍 Ahmedabad