WHO ARE WE?

nWe are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

n

nCloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

n

nFounded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

n

nCloudSEK’s Product Suite:

n

n
- CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
n
- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
n
- CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
n

n

nKey Milestones:

n

n
- 2016: Launched our first product.
n
- 2018: Secured Pre-series A funding.
n
- 2019: Expanded operations to India, Southeast Asia, and the Americas.
n
- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
n
- 2021: Raised $7M in Series A funding led by MassMutual Ventures.
n
- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
n
- 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.
n

n

nThe role overview:

nThe Technical Account Manager (TAM) is the primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform. This is a travel-intensive role requiring at least 60% travel to customer sites.

n

nThe TAM serves as a trusted advisor to client stakeholders — from security teams to CXOs, CISOs, and partners — driving engagement through QBRs/ABRs/EBRs, while also acting as a security analyst who triages platform findings, conducts configuration reviews, and delivers actionable threat intelligence. The TAM also owns the account's commercial health:



driving product adoption, running product walkthroughs, identifying upsell/cross-sell opportunities, and ensuring on-time renewals to reduce churn and grow NRR.

n

nSuccess requires balancing customer advocacy with commercial accountability, coordinating with internal teams and partners to resolve issues and close wins, and channeling client feedback into product improvement — alongside contributing to team knowledge-sharing and training.

n

nTravel Requirements:

n

n
- Extensive travel role — at least 60% travel to customer sites.
n

n

nRelationship Management & Customer Engagement:

n

n
- Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention.
n
- Be a trusted advisor to clients.
n
- Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors).
n
- Foster customer champions to drive advocacy and referrals.
n
- Source referrals and participate in revenue generation and customer marketing events.
n

n

nBusiness Reviews & Reporting:

n

n
- Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement.
n
- Triage platform findings and report threat insights to clients frequently.
n

n

nTechnical & Security Advisory:

n

n
- Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues.
n
- Act as a security analyst, offering insights/recommendations based on platform-generated threats.
n
- Conduct configuration reviews and provide product enhancement recommendations.
n

n

nAdoption & Product Enablement:

n

n
- Drive 100% adoption of CloudSEK's solutions with customer security teams.
n
- Conduct independent product walkthroughs using battlecards/collateral.
n
- Collaborate with the POC team for quick technical and financial wins.
n

n

nRevenue Growth & Renewals:

n

n
- Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts.
n
- Collaborate with partners/distributors for smooth renewals and account expansion.
n
- Ensure on-time renewals to reduce churn and increase NRR every quarter.
n

n

nFeedback & Cross-Functional Collaboration:

n

n
- Gather and analyze customer feedback for product development.
n
- Collaborate with cross-functional teams to drive product and delivery enhancements.
n

n

nOperational & Internal Contribution:

n

n
- Maintain accurate records of customer interactions/activities in CRM.




n
- Share knowledge, conduct training sessions, and write internal articles.
n

n

nWhat we are looking for:

nExperience:

n

n
- 3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting.
n
- Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts.
n
- Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems.
n
- Prior exposure to BFSI or other regulated-sector clients is a plus.
n

n

nTechnical/Domain Knowledge:

n

n
- Working knowledge of cybersecurity concepts — threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring.
n
- Ability to independently interpret security findings/alerts and translate them into client-facing recommendations.
n
- Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support.
n
- Familiarity with SaaS security platforms and their integration into customer security workflows.
n

n

nSkills:

n

n
- Robust executive communication and presentation skills — able to run QBRs/ABRs/EBRs with CXO/CISO audiences.
n
- Consultative, advisory selling approach — balances customer advocacy with commercial outcomes.
n
- Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback.
n
- Proficiency with CRM tools for pipeline and account record management.
n
- Strong stakeholder management and cross-functional collaboration skills.
n

n

nOther Requirements:

n

n
- Willingness to travel extensively (60%+) to customer sites
n
- Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related); relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
n

n

nBenefits of Joining CloudSEK

nWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

n

n
- Flexible working hours.
n
- Food, unlimited snacks and drinks are all available while at office.
n

n

nAnd, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

n

n**Given the nature of this role, we are prioritizing candidates with relevant experience in the cybersecurity domain. Applications from other backgrounds may not be considered at this time.

📌 Technical Account Manager (Cybersecurity) (Bengaluru)
🏢 cloudsek
📍 Bengaluru