Team Leader – Telecalling / Call Center

Department: Customer Service

Location: Nagpur

Employment Type: Full-Time

Experience: 5–8 Years

Industry: Hospitality / Resort

Job Summary

We are looking for an experienced and result-oriented Team Leader – Telecalling to supervise the telecalling team, monitor daily operations, ensure achievement of calling and conversion targets, and maintain high standards of customer service.

Key Responsibilities

- Lead, supervise, and motivate the Telecalling / Call Center team.
- Allocate daily calling targets and leads to team members.
- Monitor inbound and outbound calls and ensure proper customer handling.
- Track daily calls, leads, follow-ups, conversions, and bookings.
- Ensure timely follow-up with prospective customers.
- Guide team members in handling customer queries, objections, and complaints.
- Monitor individual and team performance against assigned targets.
- Conduct regular team briefings and performance reviews.
- Identify performance gaps and provide coaching and training.
- Coordinate with Sales, Reservations, Marketing, and Operations teams.
- Ensure all customer and lead information is accurately updated in the CRM.




- Prepare and submit daily, weekly, and monthly performance reports.
- Escalate important customer issues to the reporting manager.
- Ensure professional communication and service standards are maintained.
- Support the team in achieving revenue and booking targets.
- Develop effective calling and follow-up strategies to improve conversion.
- Maintain discipline, attendance, and productivity within the team.

Qualification & Experience

- Graduate in any discipline preferred.
- 5–8 years of experience in telecalling, BPO, call center, inside sales, customer service, or hospitality.
- Prior experience managing a telecalling/sales team will be preferred.
- Hospitality, resort, travel, or hotel industry experience will be an advantage.

Preferred Candidate A confident and energetic team leader who can manage people, drive calling activity, improve lead conversion, and maintain excellent customer service standards. Pay: ₹30,000.00 - ₹40,000.00 per month

Perks

- Cell phone reimbursement

Work Location: In person

📌 Team Leader - Telecalling (Nagpur)
🏢 Olive Resorts
📍 Nagpur