Team Leader

Company: LM Toyota

Branch: Guntur

Department: Sales

Reporting To: Branch Manager

Employment Type: Full-Time

Experience: 3–6 years in automobile sales or a related customer-facing role

Job Purpose The Team Leader will be responsible for leading and engaging the sales team to achieve branch targets while ensuring excellent customer service and adherence to company processes. The role involves team supervision, sales planning, customer relationship management, performance monitoring, and coordination with other departments.

Key Responsibilities

1. Team Leadership

- Lead, guide, and motivate the sales team to achieve individual and team targets.
- Allocate daily activities and monitor team performance.
- Conduct regular team meetings and provide feedback .
- Identify training and development requirements of team members.
- Maintain discipline, punctuality, and skilled standards within the team.

2. Sales & Target Achievement

- Develop daily, weekly, and monthly sales plans to achieve assigned targets.
- Monitor leads, enquiries, follow-ups, test drives, bookings, and deliveries.
- Review individual sales performance and take corrective actions where required.
- Support team members in converting difficult or high-value enquiries.
- Ensure proper utilization and updating of CRM/DMS records.

3. Customer Relationship Management

- Ensure a high level of customer satisfaction throughout the sales process.
- Handle escalated customer queries and complaints professionally.
- Support the team in maintaining strong customer relationships and generating referrals.
- Ensure timely follow-up with prospective and existing customers.

4. Team Performance Management

- Track KPIs such as enquiries, follow-ups, test drives, bookings, retail sales, and conversion ratios.
- Prepare and submit regular performance reports to the Branch Manager.
- Recognize good performance and address performance gaps through coaching and action plans.




- Ensure team members follow approved sales processes and company standards.

5. Coordination

- Coordinate with Finance, Insurance, Accessories, Service, and Delivery teams to ensure smooth customer transactions.
- Ensure timely communication regarding vehicle availability, bookings, documentation, and deliveries.
- Work closely with the Branch Manager to implement business strategies and promotional activities.

Required Skills & Competencies
- Strong team leadership and people-management skills
- Good communication and interpersonal skills
- Customer-focused approach
- Sales planning and target-oriented mindset
- Negotiation and problem-solving skills
- Ability to coach and motivate team members
- Good knowledge of automobile sales processes
- Basic knowledge of CRM and MS Office
- Ability to prepare and analyze sales reports
- Ability to work under pressure and meet deadlines

Educational Qualification
- Graduation in any discipline is preferred.
- MBA/PGDM in Marketing or Sales will be an added advantage.

Experience
- 3–6 years of relevant experience in automobile sales, preferably with experience handling a sales team(only automobile experienced candidates preferred for this role) .
- Experience in a Toyota dealership or another reputed automobile dealership will be an advantage.

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets
- Team target achievement
- Lead-to-booking and booking-to-retail conversion
- Test-drive conversion
- Customer satisfaction
- Lead follow-up and CRM/DMS compliance
- Team productivity and attendance
- Customer complaint resolution
- Revenue and accessory/finance/insurance performance, as applicable

Personal Attributes
- Leadership-oriented and accountable
- Positive and professional attitude
- Self-motivated and target-driven
- Customer-centric
- Good listener and communicator
- Strong follow-up discipline
- Ethical and trustworthy
- Willingness to learn and develop team members.

Pay: ₹20,000.00 - ₹25,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Team Leader (Guntur)
🏢 LM AUTO TECH
📍 Guntur