- Lead, mentor, and motivate a team of 5–10 Inside Sales Representatives.
- Drive the team to achieve individual and overall sales targets.
- Conduct regular one-on-one sessions and live call monitoring to improve performance.
Performance Monitoring
- Track key sales KPIs including call volume, conversion rates, pipeline movement, and revenue.
- Identify performance gaps and implement corrective actions.
Sales Operations
- Manage lead allocation, sales pipelines, and CRM accuracy.
- Support team members in handling complex negotiations and escalated customer queries.
Hiring & Training
- Assist in hiring and onboarding new team members.
- Conduct product, process, and sales training.
- Build a positive and collaborative team environment.
Cross-Functional Collaboration
- Coordinate with Marketing, Product, and Senior Management teams.
- Support sales campaigns and share market/customer feedback.
- Ensure alignment between sales activities and business objectives.