We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a agile, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

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n? Key Responsibilities

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- Candidate must be reachable 24x7 for any help.
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- Experience in giving training / onboarding new hires,
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- Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
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- Oversee Quality Assurance, Training, and Performance Management
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- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
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- Conduct interviews, lead onboarding, and manage employee reviews
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- Organize and lead weekly client calls; provide clear, data-driven updates
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- Proactively manage escalations and implement corrective actions
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- Identify areas for process improvement and innovation
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n✅ What We’re Looking For

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- Proven experience managing customer service or call center teams.
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- Strong people management and multitasking abilities
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- Advanced Excel skills – confident with formulas, analysis, and dashboards
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- Excellent verbal and written communication skills
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- Experience with multilingual teams and international client communication
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- Knowledge of CRM systems, workforce tools, and customer support software is a plus
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n? Why Join Us?

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- Work with a diverse, global team
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- Lead high-impact international projects
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- Pure work from office - no work from home ever
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- Great exposure to clients across multiple geographies
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- Room for growth, ownership, and innovation
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n? Apply now if you’re ready to lead with confidence, drive change, and make an international impact.

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nSalary- 5.50LPA - 6LPA

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nAddress:

nLiveSalesman

nD-27, Sector-3, NOIDA, Uttar Pradesh, India

n2 minutes' walk from Noida Sector-16 Metro Station

nAishwarya - Global Talent Recruiter & HR

nDirect: +91 98189 44655, 98187 24655

📌 Team Lead (Noida)
🏢 Livesalesman
📍 Noida