Role: Front Office Team Lead

Location: Bangalore

Employment Type: Full-time

About Bloom

Bloom Hotel Group is a rapidly growing Indian hospitality company with 55+ hotels across the country. Established in 2011, Bloom operates across multiple brands including Bloom Hotels, Bloom Boutique, Bloom Suites, and Bloom Hub.

We focus on creating uncomplicated, consistent, and value-led guest experiences while building teams that take ownership of hotel operations.

About the Position

We are looking for an experienced Front Office Team Lead who can take charge of the Front Office function during their shift and act as the first level of leadership for the team.

This is a people-management and operations-focused position. The person should be confident in making decisions, managing shift priorities, supporting the team, using hotel technology, and taking ownership when guest or operational matters are escalated.

Your Core Responsibilities1. Lead the Shift

- Take overall ownership of Front Office activities during the assigned shift.
- Plan and distribute work across the Front Office team based on occupancy, arrivals, departures, and operational requirements.
- Ensure adequate manpower coverage throughout the shift.
- Monitor the flow of Front Desk operations and step in when additional support is required.
- Conduct structured shift briefings and handovers.
- Ensure pending matters are clearly communicated between shifts.

1. Manage & Develop the Team

- Supervise Front Office Associates and provide direction throughout the shift.
- Coach team members on guest handling, communication, processes, and service standards.
- Identify performance or knowledge gaps and provide on-the-job guidance.
- Support new team members during their initial training and transition.
- Maintain discipline, accountability,



and professional conduct within the team.
- Recognise operational challenges within the team and communicate them to the management.

1. Own Guest Escalations

- Act as the escalation point for complaints that cannot be resolved at the Associate level.
- Assess situations quickly and decide the appropriate course of action.
- Coordinate with Housekeeping, Maintenance, F&B;, or other departments to resolve cross-functional issues.
- Take ownership of sensitive or high-priority guest concerns until closure.
- Keep the Duty Manager or senior management informed of significant incidents.
- Review recurring complaints and identify opportunities to prevent them from happening again.

1. PMS & Operational Systems

- Have strong hands-on knowledge of the hotel's PMS and Front Office technology.
- Monitor system activity relating to reservations, room inventory, guest profiles, billing, and room status.
- Ensure the team follows correct system procedures and maintains accurate information.
- Troubleshoot routine PMS-related issues and assist team members when required.
- Identify system discrepancies and coordinate with the relevant teams for correction.
- Ensure operational decisions are supported by accurate system information.

1. Front Office Control

- Monitor room inventory, arrivals, departures, special requests, and priority bookings.
- Keep track of VIP/special-category guests and ensure their requirements are communicated to the relevant teams.
- Monitor billing and payment-related discrepancies and ensure timely resolution.
- Ensure Front Office documentation, reports, and records are completed accurately.
- Maintain operational control during high-occupancy periods and unexp

Pay: ₹20,000.00 - ₹24,000.00 per month

Advantages

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Team Lead - Front Office (Bengaluru)
🏢 bloom Hotel Group
📍 Bengaluru