Job Summary

We are looking for a proactive and customer-focused Support Lead to manage customer interactions across calls, emails, and ticketing platforms. The ideal candidate should have prior experience leading a support team and be comfortable handling customer escalations while ensuring smooth day-to-day support operations.

Key Responsibilities

Handle customer calls and provide effective resolutions Respond to customer emails, tickets, and support queries promptly Ensure clear, quick,



and professional communication with customers Manage and track customer issues through ticketing tools Maintain accurate customer records and documentation Monitor support metrics and prepare reports using Excel Guide and support junior team members when required Coordinate with internal teams for issue resolution Communicate fluently in both Hindi and English

Required Skills & Qualifications

2–3 years of experience as a Team Lead in Customer Support Hands-on experience with ticketing tools such as Zoho Desk and Freshdesk Familiarity with Amplitude and Excel Sheets Strong verbal and written communication skills in Hindi & English (Mandatory) Experience in both email support and call support Good email writing skills and typing speed Basic computer proficiency and multitasking ability Robust problem-solving and team-handling skills Immediate joiners will be preferred

📌 Support Team Lead (Bengaluru)
🏢 Primetrace
📍 Bengaluru