Job SummarynWe are looking for a proactive and customer-focused Support Lead to manage customer interactions across calls, emails, and ticketing platforms. The ideal candidate should have prior experience leading a support team and be comfortable handling customer escalations while ensuring smooth day-to-day support operations.

Key Responsibilitiesn

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- Handle customer calls and provide effective resolutions
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- Respond to customer emails, tickets, and support queries promptly
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- Ensure clear, quick, and professional communication with customers
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- Manage and track customer issues through ticketing tools
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- Maintain accurate customer records and documentation
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- Monitor support metrics and prepare reports using Excel
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- Guide and support junior team members when required
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- Coordinate with internal teams for issue resolution
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- Communicate fluently in both Hindi and English

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Required Skills & Qualificationsn

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- 2–3 years of experience as a Team Lead in Customer Support
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- Hands-on experience with ticketing tools such as Zoho Desk and Freshdesk
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- Familiarity with Amplitude and Excel Sheets
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- Robust verbal and written communication skills in Hindi & English (Mandatory)
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- Experience in both email support and call support
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- Good email writing skills and typing speed
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- Basic computer proficiency and multitasking ability
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- Strong problem-solving and team-handling skills
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- Immediate joiners will be preferred
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📌 Support Team Lead (Bengaluru)
🏢 Primetrace
📍 Bengaluru