Role Summary To handle complex and time-intensive customer issues through scheduled support sessions online and provide end-to-end solutions across multiple domains.

Key Responsibilities

- Handle customer queries through scheduled (booked) calls online.
- Understand and resolve complex issues across multiple areas (functional, technical, compliance, etc.)
- Provide end-to-end solutions ensuring complete issue resolution
- Log accurate ticket details, updates, and call outcomes in CRM
- Manage long-duration and high-impact customer cases effectively
- Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation
- Maintain clear, confident, and professional communication with customers
- Provide proactive updates and ensure customer satisfaction

Skills Required

- Strong Problem-Solving Ability
- Good Communication & Customer Handling Skills




- Ability to handle complex and long-duration cases
- Learning Attitude • Knowledgeof Windows OS, Remote Desktop Tools
- Inclination towards Customer Support and Problem Solving

Eligibility Criteria

- Fresher / Any graduate- BSC IT/CS, B.E., BCA, B.COM, BAF, Commerce with IT Interest etc.
- Good communication and basic domain understanding preferred

Growth opportunities Opportunities

- Growth from Level 1 Level 2 Level 3 Leadership roles
- Opportunity to move into Implementation, Technical, and Product roles
- Exposure to real-time complex business scenarios
- External opportunities in Accounts, GST, Technical, and Finance domains

Interested candidates please share your resume at [email protected]

📌 Software Support Executive/ Solution Support Executive (Mumbai)
🏢 Kindle Hr
📍 Mumbai