COMPETENCY BASED

Position Title: Manager Service

Reports To : Head Service

Location: Bangalore

Department: Service

Minimum Qualification :Diploma / B.Tech in Electronics

Minimum Work Experience: 5 years as Manger service of a reputed Power electronics UPS company

Team strength handled Minimum 25 engineers

Job Purpose

Responsible for ensuring the efficient and effective delivery of high-quality service to customers, driving customer satisfaction, achieving operational excellence, and contributing to overall business growth within the state. Leads a team of service professionals, manages resources, and implements strategies to optimize service delivery and performance.

Primary Responsibilities

Oversee and manage all service delivery operations within the Karnataka state

Monitor and analyze service performance metrics response times -TAT, customer satisfaction, Service & AMC revenue , Implement improvements

Achieve the service revenue and its collection targets

Manage and optimize resource allocation (personnel, equipment,



tools) to meet service demands effectively

Manage the ASP / sub contractors appointments and their mode of operation

Develop and implement strategies to improve service efficiency, productivity, and cost-effectiveness

Ensure Team has following the company policies and regulations Ensure the Daily productivity in filed service and keep on improve

Conduct performance reviews, provide feedback, and identify development opportunities for team members

Develop and manage the service budget for the state, ensuring cost-effectiveness and productive resource utilization

Monitor and control service expenses

Prepare and present regular reports on service performance, key metrics, and initiatives to senior management

Manage inventory related to service parts and equipment, as needed

Minimum Qualification: Diploma / B.Tech in Electronics

📌 Service Manager (Bengaluru)
🏢 Hykon
📍 Bengaluru