– Service Advisor

Department: Service

Designation: Service Advisor

Industry: Automobile / Automotive Dealership

Location: Mumbai / Thane / Goa

Reporting To: Service Manager / Workshop Manager

Job Purpose To provide excellent customer service by understanding customer vehicle requirements, preparing accurate job cards and estimates, coordinating with the workshop team, and ensuring timely delivery of vehicles while maintaining customer satisfaction and dealership standards.

Key Responsibilities

- Attend customers visiting the service centre and understand their vehicle/service requirements.
- Conduct vehicle inspection and accurately record customer complaints in the job card.
- Prepare repair/service estimates and obtain customer approval before carrying out additional work.
- Explain the required repairs, service recommendations, timelines and estimated costs to customers.
- Coordinate with Technicians, Workshop Supervisors, Parts and other departments for timely completion of jobs.
- Monitor vehicle repair/service progress and regularly update customers regarding job status.
- Identify additional service requirements and generate value-added services / up-selling opportunities wherever appropriate.

Key Performance Indicators (KPIs)
- Customer Satisfaction / CSI Score
- Labour Revenue Achievement
- Parts & Service Revenue
- Customer Retention
- Repeat Service Ratio
- Value-Added Service / Upselling
- Job Card Accuracy
- Vehicle Delivery TAT
- Customer Complaint Resolution
- Service Follow-up / Appointment Conversion

Required Qualifications
- Graduate / Diploma / ITI in Automobile or Mechanical Engineering preferred.
- 2–5 years of experience as a Service Advisor in an automobile dealership/workshop preferred.
- Experience with passenger cars will be an advantage.
- Knowledge of automobile service processes, vehicle systems and basic diagnostics.




- Good communication and customer-handling skills.
- Basic computer knowledge and familiarity with DMS/workshop management systems.
- Ability to work under pressure and meet service targets.

Desired Competencies
- Customer Service Orientation
- Automobile Technical Knowledge
- Communication & Negotiation Skills
- Problem Solving
- Sales & Upselling Skills
- Team Coordination
- Time Management
- Attention to Detail
- Complaint Handling
- Target Orientation

Candidate Profile We are looking for a customer-focused and technically oriented skilled who can effectively bridge the gap between the customer and workshop team, ensuring a smooth service experience from vehicle reception to final delivery.

- Ensure proper documentation of job cards, estimates, approvals, invoices and delivery records.
- Conduct quality checks before vehicle delivery and ensure all customer complaints have been addressed.
- Explain completed work, replaced parts, warranty details and maintenance recommendations at the time of delivery.
- Coordinate with the billing team to ensure accurate and timely invoicing.
- Handle customer complaints professionally and coordinate with the Service Manager for resolution of escalated issues.
- Follow up with customers after vehicle delivery to obtain feedback and improve customer satisfaction.
- Maintain required CSI/Customer Satisfaction standards and dealership processes.
- Ensure adherence to OEM/service centre SOPs, safety standards and quality guidelines.
- Maintain proper records and achieve assigned targets for labour, parts, accessories and customer retention.
- Support service campaigns, periodic maintenance campaigns and customer follow-up activities.
- Maintain professional grooming, communication and customer-handling standards.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Service Advisor (Mumbai)
🏢 Service Advisor
📍 Mumbai