Telecaller & Admin Executive:

:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Company: MoMome

Position: Telecaller & Admin

Openings: 2

Salary: ₹18,000 – ₹20,000 per month + incentives

Experience: 3 yrs to 8 yrs

Location: Ambattur, Chennai

Key Responsibilities:

Handle incoming and outgoing client calls professionally.

Receive, record, confirm, and process customer orders accurately.

Maintain updated order, customer, payment, and delivery records.

Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.

Track order status from order received to production to dispatch till delivery.

Proactively inform clients about order status, delays, and delivery timelines.

Track overdue orders and deliveries and escalate delays.

Coordinate dispatch schedules and communicate dispatch details to clients.

Receive, record, route, and follow up on customer complaints until resolution.





Handle payment-status follow-ups and coordinate with Accounts.

Route calls and queries to the appropriate department/person.

Maintain daily operational trackers and prepare basic status reports.

- Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills:

Good communication and customer-handling skills

Strong follow-up and coordination ability

Organized and detail-oriented

Basic Excel / Google Sheets knowledge

Ability to prioritize and handle multiple tasks

Professional phone and WhatsApp communication

Pay: ₹18,000.00 - ₹20,000.00 per month

Advantages

- Cell phone reimbursement

Ability to commute/relocate:
- Chennai, Tamil Nadu 600040: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Should be able to use Excel

Education:
- Diploma (Required)

Experience:
- Telecommunication: 2 years (Required)

Language:
- Tamil,English (Required)

Work Location: In person

📌 Senior Telecaller(Should do Admin work as well) (Chennai)
🏢 PADHARTI INTERNATIONAL
📍 Chennai