Telecaller & Admin Executive

:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Company: momome

Position: Telecaller & Admin

Openings: 2

Salary: ₹18,000 – ₹20,000 per month

Experience: 2 yrs to 8 yrs

Location: Ambattur, Chennai

Key Responsibilities:

- Handle incoming and outgoing client calls professionally.
- Receive, record, confirm, and process customer orders accurately.
- Maintain updated order, customer, payment, and delivery records.
- Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.
- Track order status from order received to production to dispatch till delivery.
- Proactively inform clients about order status, delays, and delivery timelines.
- Track overdue orders and deliveries and escalate delays.
- Coordinate dispatch schedules and communicate dispatch details to clients.
- Receive, record, route, and follow up on customer complaints until resolution.
- Handle payment-status follow-ups and coordinate with Accounts.




- Route calls and queries to the appropriate department/person.
- Maintain daily operational trackers and prepare basic status reports.
- Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills:

- Positive communication and customer-handling skills
- Strong follow-up and coordination ability
- Organized and detail-oriented
- Basic Excel / Google Sheets knowledge
- Ability to prioritize and handle multiple tasks
- Professional phone and WhatsApp communication

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Ability to commute/relocate:
- Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Should be able to use system - Excel and CRM

Education:
- Diploma (Required)

Experience:
- Telecaller: 2 years (Required)

Language:
- Tamil (Required)
- English (Preferred)

Work Location: In person

📌 Senior Telecaller (Admin role as well) (Ambattur)
🏢 PADHARTHI INTERNATIONAL
📍 Ambattur