About This Job

Knowmax

Location: Gurugram, Haryana, India

Work Mode: In office

Industry: Technology, Information and Internet

Knowmax is an AI Knowledge Management platform built for enterprise CX teams. Telecom, BFSI, healthcare and BPO leaders use us to turn scattered process documentation into guided, AI-ready answers their agents and customers can act on, across every channel.

Governed knowledge that drives action. That is the whole idea.

We are part of the KocharTech group, and we serve enterprise customers across North America, the GCC, Southeast Asia and APAC. The US is our biggest growth bet right now, and this role sits close to it.

THE ROLE

You win the deal, then you deliver it.

Most companies split this into two jobs and lose something in the handover. The promise made in the demo quietly becomes someone else's problem at kickoff. We keep it in one pair of hands. You shape the technical solution during the sales cycle, then own the implementation once the contract is signed.

Roughly half your time is pre-sales: discovery, demos, proofs of concept, RFPs. The other half is implementation: configuration, integrations, go-live, early adoption. In practice the split flexes week to week with whatever is closing or going live.

You will be the technical face of Knowmax to enterprise buyers and the steady hand that gets them live. This is a hands-on, high-ownership individual contributor seat, not a people management track.

What You Will Own

Pre-sales

Run technical discovery. Map the prospect's contact centre stack, content estate and integration surface before anyone promises anythingBuild and deliver tailored demos and proofs of concept against the buyer's actual use cases, not a generic scriptOwn the technical sections of RFPs,



RFIs and security questionnairesWork alongside sales as the trusted technical advisor through the deal cycleTranslate requirements into clear solution designs, scopes of work and timelines we can actually holdCall out the deals we should not chase. A clean no early is worth more to us than a messy yes.

Implementation

Own enterprise implementations end to end, from kickoff to go-liveConfigure the platform, run integrations across CRM, CCaaS, ticketing, SSO and APIs, and oversee content migrationRun onboarding and enablement so customer teams genuinely adopt what we build, not just receive itCoordinate across customer success, engineering and product to clear blockersBuild the implementation playbooks, templates and documentation that make the next ten deployments faster than the last

What The First Six Months Look Like

Month 1: fluent in the product. Shadowing live deals and one active implementationMonth 3: running discovery and demos independently, and owning at least one enterprise implementation through to go-liveMonth 6: the default technical voice on our largest pursuits, with a documented implementation playbook a new joiner can follow

What You Bring

Must have

6 to 10 years in solutions engineering, technical pre-sales, implementation or customer-facing technical delivery, ideally in enterprise SaaSWorking command of enterprise integrations: REST APIs, webhooks, SSO and SAML, and the common CX stack (Salesforce, Zendesk,



ServiceNow, Genesys, Amazon Connect, Cisco, Freshworks, Microsoft Dynamics)Enough fluency in how modern AI knowledge systems work to lead a credible discovery conversation: retrieval quality, grounding answers in source content, handling accuracy and hallucination concerns, and what it takes to get a customer's content AI-readyPresence with both technical evaluators and business sponsors, often in the same roomHands-on configuration ability. You are comfortable in the detail of a deployment, not just the diagram of oneExperience carrying enterprise security and compliance conversations: SOC 2, data residency, access controlWriting that holds up. Solution documents, scopes and responses a CIO will actually readEngineering background is a must

Nice to have

Contact centre or CX domain backgroundExposure to US, GCC or Southeast Asia enterprise buyersMultilingual or Arabic deployment experienceTime at a company scaling from early traction to repeatable enterprise delivery THE PRACTICAL STUFF

Based in Gurgaon, WFOOur customers sit in North America, EMEA and APAC, so part of your day shifts earlier or later to meet them. That is a flexed schedule, not extra hours stacked on top of a full office dayOccasional travel for key customer engagements. Frequency depends on the accounts you support

WHY THIS SEAT

You report to the CTO and work close to the leadership team. You will see a deal from first call to first value, which is rare in enterprise software and hard to learn any other way. The playbooks and documentation you build become how the company sells and delivers as we scale in the US and the GCC.

If you like both selling the vision and making it real, this is the seat.

📌 Senior Solutions Lead (Pre-Sales & Implementation) (Gurugram)
🏢 Knowmax
📍 Gurugram