Software Engineer

AI Agents | Full Stack | Customer Implementation

Location: Bangalore

Experience: 3–5 years

Role Overview

We are looking for a Mid-Level Software Engineer with hands-on experience in AI agents, LLM-based applications, backend development, and integrations .

You will work on customer-facing implementations, translating business workflows into AI-powered solutions . The role involves building AI agents, developing APIs and backend services, integrating enterprise systems, and taking solutions from development through production deployment .

Key Responsibilities

- Understand customer workflows and convert requirements into technical implementation plans.
- Build and deploy AI/LLM-powered agents for conversational and business workflows.
- Develop prompts, conversation flows, tool calling, decision logic, and agent state/memory .
- Build production-quality backend services, APIs, integrations, and frontend features .
- Integrate enterprise applications using REST APIs, webhooks, JSON, authentication, and event-driven services .
- Work across voice, chat, SMS, and email experiences where required.
- Implement RAG, retrieval, embeddings, vector search, and knowledge-based AI workflows .
- Test AI agents and integrations for failure scenarios, authentication issues, unexpected inputs, retries, and tool failures.
- Build and monitor evaluations for accuracy, task completion, response quality, latency, and reliability .
- Deploy and support solutions in production using cloud, Docker, CI/CD, and observability tools .
- Troubleshoot production issues and continuously improve agents, prompts, retrieval, and application code.
- Create technical documentation and conduct customer walkthroughs when required.

Required Skills
- 3–5 years of relevant software engineering experience.
- Robust backend development experience in Python, Java, Go, or Rust .
- Working knowledge of TypeScript/JavaScript and frontend development.
- Hands-on experience building AI agents, conversational AI,



or LLM-powered applications .
- Experience with LangChain, LangGraph, LlamaIndex, OpenAI Agents SDK, Google ADK , or similar frameworks.
- Strong understanding of REST APIs, webhooks, JSON, authentication, databases, and system integrations .
- Experience with prompt engineering, tool calling, structured outputs, and agent workflows .
- Knowledge of RAG, embeddings, vector databases, or hybrid search .
- Experience with PostgreSQL/Redis or similar databases.
- Familiarity with AWS/GCP/Azure, Docker, CI/CD, and production monitoring .
- Good understanding of automated testing, security, secrets management, and sensitive-data handling .
- Strong communication skills and ability to work directly with customers to understand and solve technical problems.

Good to Have
- Experience with MCP (Model Context Protocol) and agent memory/state management.
- Experience with voice AI, WebSockets/WebRTC, streaming APIs, STT/TTS , or platforms such as LiveKit/Deepgram/ElevenLabs.
- Experience integrating Salesforce, HubSpot, CRM, contact-center, or enterprise workflow systems .
- Experience with AI evaluation/observability tools such as LangSmith, Arize Phoenix, Braintrust, or OpenTelemetry .
- Familiarity with AI coding tools such as Cursor, GitHub Copilot, Claude Code, or Codex .

What Success Looks Like
- Independently take assigned AI workflows from requirements → development → testing → production .
- Build reliable AI agents that can execute intended actions and handle failures appropriately.
- Deliver secure, scalable, tested, and maintainable solutions.
- Effectively communicate technical solutions to customers and internal stakeholders.
- Continuously improve AI solutions using production data, evaluations, and customer feedback.

Key Skills / Keywords AI Agents | LLM | Generative AI | LangChain | LangGraph | LlamaIndex | OpenAI Agents SDK | Prompt Engineering | RAG | MCP | Python | Java | REST API | Webhooks | Backend Development | TypeScript | PostgreSQL | Redis | Vector Database | AI Evaluation | AWS | Docker | CI/CD

📌 Senior Software Engineer (Bengaluru)
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