Job DescriptionSenior Operations Manager – Medical Devices

NLocation: Kolkata

NShift: 12 PM – 11 PM

NQualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering

NExperience: 12+ Years

NAre you a seasoned leaderwith extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a dynamic Senior Operations Manager to drive operational excellence.

NKey Responsibilities

nLead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals.

NEnsure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.

NManage customer escalations and build strong stakeholder and client relationships.

NDrive operational transformation through automation, AI, analytics, and continuous improvement initiatives.





NLead strategic governanceprograms and support regulatory inspections and audits.

NDeliver business outcomesby achieving KPIs, SLAs, financial targets, and customer satisfaction goals.

NBuild and develop high-performing teams while fostering a culture of quality and compliance.

NRequired Experience

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- 12+ years of experiencein the Medical Devices industry, preferably in a Medical Devices BPO environment.
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- 8–10+ years of leadership experience managing large-scale global operations.
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- Robust expertise in:
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- Product Quality Complaints (PQC)
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- Post Market Surveillance (PMS)
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- Vigilance
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- Quality & Customer Quality Operations
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- CAPA Programs
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- Complaint Handling Systems
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- Regulatory Compliance &Audits;
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📌 Senior Manager (Kolkata)
🏢 Wipro
📍 Kolkata