Key Responsibilities
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- Manage large Telesales / B2C Sales teams and drive business targets.
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- Monitor Productivity, Conversion, Attrition, and Shrinkage.
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- Lead and mentor Team Leaders and Managers.
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- Identify performance gaps and implement improvement plans.
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- Track MIS and key business metrics.
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- Collaborate with Training, Quality, HR, and Operations teams.
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- Ensure adherence to sales processes and quality standards.
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nMandatory Requirements
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- 10+ years of relevant experience in Telesales / B2C Sales.
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- Strong experience in Hardcore Sales and B2C Sales.
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- Proven experience in large team handling.
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- Hands-on experience managing Attrition & Shrinkage.
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- Robust leadership and people-management skills.
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- Graduation is mandatory.
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n? Share CV:
[email protected]
n? Contact: Raksha Shukla – (phone hidden)
📌 Senior Manager - Telesales (Gurugram)
🏢 Policybazaar.com
📍 Gurugram