? Position: Senior Enterprise Solutions Manager - Brand & Engagement

?Location: Delhi

?️ Working Days: Monday to Friday

? Experience Required: 4–7 years

About the Role

Own the end-to-end implementation and growth of FMCG brand campaigns post-sale — getting them live, setting up tooling/dashboards, handling SQL, legal/ops, and building solutions when standard processes don’t fit.

The Role

- You own what happens after a brand signs — and part of what happens just before.
- You take a signed (or near-signed) enterprise brand and stand up a working, measurable campaign: configuring internal tooling, building the demo/sandbox the brand evaluates, wiring up their analytics dashboards, and clearing the legal and operational steps between contract and go-live.
- When the standard path doesn't fit a brand's ask, you design one. And you feed every recurring gap back to Product, so the next deployment is faster.
- This is a builder's seat, not a relationship-management seat. You'll be measured on getting brands live, instrumented and expanding — not on meeting cadence.

What You'll Do

- Demos & sandboxes: Build the demo environments and proof-of-concept setups brands evaluate, in coordination with the founding team.
- Solutioning: Translate a brand's objective into a concrete campaign configuration. Invent workarounds when our defaults don't fit.
- Customer setup: Configure and launch current enterprise customers in our internal tools. Own time-to-first-live-campaign.




- Analytics: Stand up and maintain customer-facing dashboards so every brand can see purchase intent and campaign outcomes without having to ask.
- Cross-functional coordination: Drive legal (MSAs, DPAs, brand & procurement reviews) and operations (fulfilment, sampling logistics) to unblock go-live.
- Account outcomes: Own the ongoing result — accounts that stay live and grow because they're properly instrumented. Catch risk in the data before it surfaces at renewal, not after.
- Product partnership: Surface recurring friction, scope it with Product, and help shape the tooling built specifically for this function.

Requirements

- 4–7 years in solutions engineering, implementation / onboarding, technical account management, or enterprise customer success at a B2B SaaS, martech or adtech company.
- Hands-on data fluency. You build dashboards from raw data, not just read them — hands-on SQL, plus a BI tool (Metabase, Looker, Power BI, Tableau).
- Ownership in ambiguity. You've run an implementation or a complex onboarding end-to-end, not just managed a relationship around one.
- Enterprise stakeholder management. You've sat across from brand / marketing, procurement and legal — ideally in or around FMCG / CPG brand teams or their agencies (WPP, Publicis, Mindshare, Dentsu).
- Communication. Sharp written and verbal; you can run a room of senior client stakeholders.

📌 Senior Enterprise Solutions Manager - Brand & Engagement (New Delhi)
🏢 PinnacleU
📍 New Delhi