Senior Consultant - Banking Transformation

About The Role We are seeking experienced banking transformation professionals to join our Business Consulting team. The role is focused on advising leading banks and financial institutions on business transformation initiatives, process re-engineering, operating model enhancement, and customer experience transformation.

We are specifically looking for professionals who have worked within Indian Banks and have led or contributed to transformation programs from a business and operations perspective, rather than purely technology implementation roles.

Key Skills

- Banking Transformation
- Liabilities Products
- Lending Process Re-engineering
- Customer Journey Mapping
- Business Process Improvement
- Target Operating Model Design (TOM)
- Stakeholder Management
- Program Management / Product Development
- Data-driven Decision Making
- Consulting and Problem Solving
- Executive Communication

Preferred Background

- Experience in Indian banks, banking consulting, Big 4 / Big 10 Consulting or financial services transformation.
- Exposure to transformation projects involving liabilities, lending, or customer journey redesign.
- Solid analytical and stakeholder management skills.

Key Responsibilities
- Support delivery of large-scale banking transformation engagements across retail banking and lending businesses.
- Analyze existing business processes and identify opportunities for improvement and automation.




- Assist clients in redesigning customer journeys across liabilities and lending products.
- Conduct process diagnostics, gap assessments, and target operating model design.
- Develop business requirements, transformation roadmaps, and implementation plans.
- Support stakeholder management across business, operations, risk, and technology teams.
- Prepare client presentations, steering committee materials, and executive reports.
- Track project milestones and support program management activities.

Required Qualification Bachelor of Commerce (B.Com.) Candidates must have hands-on experience in one or more of the following areas within the Indian banking ecosystem:

Liabilities Products

- CASA
- Savings Accounts
- Current Accounts
- Term Deposits
- Deposits Growth and Customer Acquisition

Lending Transformation
- Retail Lending
- Personal Loans
- Home Loans
- Business Banking Loans
- MSME Lending
- Loan Origination Process
- Credit Journey Transformation
- Lending Operations Optimization

Customer Journey & Experience Transformation
- Customer Onboarding
- Digital Banking Journeys
- Branch Transformation
- Service Journey Redesign
- Omnichannel Experience
- Customer Lifecycle Management
- Customer Experience (CX) Programs

Business Transformation
- Business Process Re-engineering (BPR)
- Operating Model Design
- Process Excellence
- Business Transformation Programs
- Service Delivery Transformation
- Productivity and Efficiency Improvement

📌 Senior Consultant (Mumbai)
🏢 YO IT CONSULTING
📍 Mumbai