Key Responsibilities:
Customer Success & Onboarding Take ownership of Assistly customers after technical implementation is completed. Conduct post-implementation onboarding and help customers understand
billing, invoicing, and ongoing operational processes . Serve as a point of contact for customer billing and account-related questions. Coordinate with Sales, Technology, and Finance teams to resolve customer issues. Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.
Finance & Business Operations Support billing, invoicing, payment tracking, and basic accounting activities. Review and process employee and corporate sales
expense reimbursements . Respond to employee questions regarding
timesheets, expenses, and operational processes . Calculate and track
sales commissions and incentive payouts
based on approved compensation plans. Maintain accurate records, trackers, reconciliations, and supporting documentation. Assist with other day-to-day finance and business operations activities.
What We're Looking For Bachelor's degree in




Commerce, Accounting, Finance, Business Administration, or a related field . 2–4 years of experience , preferably within a
B2B SaaS or technology company . Experience in
SaaS customer onboarding, customer success, billing, finance operations, or business operations
is strongly preferred. Excellent spoken and written English communication skills , with confidence interacting directly with U.S.-based customers. Ability to clearly explain billing, invoices, processes, and basic financial information to customers. Positive understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions. Robust
Excel/Google Sheets
skills and attention to detail. Experience with
CRM, billing, accounting, or SaaS platforms
is a plus. Robust ownership, organization, follow-through, and problem-solving skills. Must be comfortable working a
night shift aligned with U.S. business hours .

📌 Customer Success & Operations Associate Night Shift Hyderabad
🏢 Assistly | Senior Care Software
📍 Hyderabad