Job Title – Senior Analyst / Business Process lead - Fraud Detection/ Cards dispute Job Location – Mumbai (Powai)

Work Model – Work from Office

Candidate Industry – Banking / Financial Services / BPO / KPO / GBS / GCC / GSS / Captive Shared Services

Candidate Location – anywhere in India

Education and Certification Qualification – Bachelor’s degree, preferably in Commerce / Business / Finance / Accounting.

Detailed Minimum 3+ years of experience in Banking and Financial Services, preferably in Cards Chargeback, Collections or Fraud Operations.

Experience in Customer Cards Dispute Processing, covering Fraud and Non-Fraud Disputes.

Experience in Fraud Chargeback Control.

Experience in Dispute Rules Review and Implementation.

Experience in Compliance Changes Implementation.

Experience in UAT Support.

Ability to meet Productivity, Accuracy,



KPI and Client-defined SLA requirements.

Role Key Responsibilities Customer Cards Disputes Processing

Fraud & Non-Fraud Disputes

Fraud Chargeback Control

Dispute Rules Review & Implementation

Compliance Changes Implementation

UAT Support

Productivity, Accuracy, KPI & SLA Management

Key Skills Additional assignments as required by Management

Cards Operations – Disputes, Cards Disputes, Chargeback, Fraud Operations, Collections, Fraud & Non-Fraud Disputes, Fraud Chargeback, UAT, Dispute Rules, Compliance, Analytical Thinking, Client Communication, Presentation Skills.

Language: English proficiency

Shift: Candidate should be versatile with the specified shift.

📌 Senior Analyst / Business Process lead - Fraud Detection/ Cards dispute – Mumbai - GO/JC/4564/2026
🏢 Golden Opportunities
📍 Mumbai