Job Summary

Members of the Large Electric Power Application Engineering team provide front line technical support to our dealers and sales teams with a focus on packaged genset products. This role would be of interest for those with good technical knowledge and a desire to be closely involved with high profile projects for key account customers. This role helps to deliver sales results while also engaging and better understanding the needs of our global account data center customers and the dealers that support them.

What you will do

- Act as a liaison to the Global Account Managers to better understand the needs of their customers and provide focused support to the data center market.

- Respond to customer and dealer technical inquiries for the data center market from the conceptual project phase through commissioning. This includes development of Design to Order (DTO) quotations for custom products not offered in the standard price list.

- Consultation with both the dealer & sales organizations on product offerings and how to best apply them. This will include project specific technical guidance along with being an interface to core engineering teams while investigating alternative solutions.

- Feedback to engineering and product definition teams in order to drive and improve future product development allowing Caterpillar to better meet our customer needs.

- Identification & delivery of product application training along with creating independent materials and white papers to assist with frequently requested topics.

- This role includes supporting the pre-production role out of recent Large Electric Power technology to global account customers.

What you will have

- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience

- Facilitates creation of the right products and services to resolve customer business issues.

- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

- Advises others on creating customer focused environments in various scenarios.

- Anticipates customer needs,



focusing efforts to proactively meet needs and exceed customer expectations.

- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

- Communicates and models the criticality of customer focus as an organizational strategy.

- Industry Knowledge: Knowledge of the organizations industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Level Working Knowledge

- Discusses industry-specific flagship products and services.

- Demonstrates current knowledge of the regulatory environment for industry segment.

- Describes the contribution of own function as it relates to the industry segment.

- Participates in major industry professional associations; subscribes to industry-specific publications.

- Currently works with a major industry segment and associated functions and features.

- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge

- Applies an assigned technique for critical thinking in a decision-making process.

- Identifies, obtains, and organizes relevant data and ideas.

- Participates in documenting data, ideas, players, stakeholders, and processes.

- Recognizes, clarifies, and prioritizes concerns.

- Assists in assessing risks, benefits and consideration of alternatives.

- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge





- Delivers helpful feedback that focuses on behaviors without offending the recipient.

- Listens to feedback without defensiveness and uses it for own communication effectiveness.

- Makes oral presentations and writes reports needed for own work.

- Avoids technical jargon when inappropriate.

- Looks for and considers non-verbal cues from individuals and groups.

- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge

- Provides prompt and effective responses to client requests and interactions.

- Monitors client satisfaction levels on a regular basis.

- Alerts own team to problems in client satisfaction.

- Differentiates the roles and responsibilities in a business relationship.

- Works with clients to address critical issues and resolve major problems.

Top Candidates Will Also Have

- 4 year bachelors degree, preferably in Engineering or technologist or equivalent experience.

- 5 years experience in Energy and Transportation, preferably Electric Power.

- Deep product and/or industry expertise in Electric Power in Large diesel generator sets.

- Familiarity with various Caterpillar systems (TMI, EOMP/ISA, CSQ, EDDC and other technical, drawing and operations system).

- Previous dealer interaction and / or product group experience.

- Good human relations and communication skills are required to develop a cooperative work relationship with others inside the department and especially global field sales organizations, dealers and customers.

Additional Information

- This position is located in Bangalore, India.

- Domestic travel up to 25% & minimal international travel is required.

- Domestic relocation assistance is offered for this position.

- Visa sponsorship is not offered for this position.

- This position requires the candidate to work a 5-day-a-week schedule in the office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Support Consultant - Electric Power (Bengaluru)
🏢 Caterpillar
📍 Bengaluru