Role & responsibilities

- Greets all customers promptly; provides timely professional service.
- Completes Customer Records (on Sales Genie) app) promptly and accurately.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
- Follows the Sales Process defined while interacting with customers (6 step demo, SANKALP)
- Uses all digital aids efficiently in customer interaction to drive a superior customer experience(7, 10” tab, ISVR, BSH, TDAA, Sales Genie)
- Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
- Improve SSI or any other customer satisfaction related scores
- Builds customer loyalty and promotes the dealership brand image.
- Is accurate and timely in completing paperwork and assigned tasks.
- Sells accessories, Insurance and Finance products.
- Delivers vehicle to customers in a positive and memorable way.
- Identifies repeat customers and treats them accordingly.
- Contacts previous customers, especially those who are ending their finance tenure, about current product arrivals.




- Notifies prospects of upcoming special programs and promotions.
- Calculates and tracks progress of sales and prospect goals and sales deals.
- Shifts priorities and goals as work demands change.
- Maintains composure and courtesy in dealing with customers and fellow employees.
- Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
- Identifies and supports opportunities for methods/process improvement (for example, monitoring inventory levels and tracking showroom traffic).
- Identifies ways to improve operations and customer service.
- Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
- Keeps up-to-date on Mahindra products and competitor products.
- Meets or exceeds monthly income and sales goals.
- Maximum closing of recommendation sales
- Tracks competition performance for his assigned territory

Preferred candidate profile

- Diploma / Graduate (Technical / Non-Technical) / MBA
- Sales qualification would be added advantage
- Should have minimum 1 year experience into Automobile Sales

📌 Sales Executive (Ernakulam)
🏢 AUTOBAHN MAHINDRA
📍 Ernakulam