Role Summary The Sales Coordinator will be responsible for driving enrolments and revenue for EPCPROMAN Academy's training courses. The role covers lead generation, enquiry handling, follow-ups, conversion, corporate proposals, fee collection and CRM reporting, working closely with the Head Training Centre and the training operations team.

Key Responsibilities

1. Lead Generation &
- Database Building

- Build and maintain a prospect database of individuals, EPC contractors, fabricators, consultants and engineering colleges across India, UAE and GCC.

- Research target companies and identify the right contacts (engineering managers, piping/construction leads, HR/L&D; heads).

- Generate leads through LinkedIn, email campaigns, job portals, industry groups, referrals and past participants.

1. Enquiry Handling &
- Conversion

- Respond promptly to all course enquiries received by phone, email, WhatsApp, website and social media.

- Explain course content, schedules, fees, certification and advantages clearly to prospective participants.

- Follow up consistently until each enquiry is converted to an enrolment or closed with a reason.

- Convert free workshop and webinar attendees into paid course participants.

1. Corporate Training Sales Support

- Identify corporate training needs and coordinate with the Head Training Centre on customised programmes.

- Prepare quotations, proposals and training offers for corporate clients.

- Follow up on proposals, purchase orders and confirmations.

1. Campaigns, Workshops &
- Webinars

- Send course announcements, mailers and newsletters from the training email account.

- Manage registrations for free workshops, webinars and seminars, including reminders and joining links.

- Coordinate with the marketing team on brochures, social media posts and course promotions.

1. Enrolment &




- Batch Coordination

- Complete participant registration, documentation and enrolment confirmation.

- Coordinate with the training operations team on batch schedules, participant lists and joining instructions.

- Ensure every confirmed participant receives course details, login access and pre-training information.

1. Fee Collection &
- Documentation

- Issue fee details and payment links, and follow up on pending payments.

- Coordinate with accounts for invoices, receipts and collection records.

- Ensure no participant attends a paid course without payment confirmation or approved terms.

1. CRM, Reporting &
- Post-Training Follow-up

- Update all leads, follow-ups and enrolments in the CRM or tracker daily.

- Share weekly reports on enquiries, conversions, revenue, collections and pipeline.

- Collect participant feedback and testimonials, and promote advanced courses to past participants.

- Pass on software sales leads from training participants to the EPCPROMAN sales team.

Key Performance Indicators (KPIs)

- Monthly enrolment and training revenue against target

- Number of qualified leads generated

- Enquiry-to-enrolment conversion rate

- Response time to enquiries (target: same working day)

- Workshop/webinar attendee conversion to paid courses

- Fee collection within agreed timelines

- CRM data accuracy and timely reporting

Skills &

- Competencies

- Excellent spoken and written English
- Hindi is an advantage

- Confident telephone and email communication with a persuasive, customer-friendly approach

- Strong follow-up discipline and target orientation

- Organised, detail-oriented and able to handle multiple batches and enquiries at once

- Proficiency in MS Excel, email, CRM tools, LinkedIn and WhatsApp Business

- Ability to work with international clients across time zones (UAE/GCC)

📌 Sales Coordinator Training Courses (Mumbai)
🏢 Epcproman
📍 Mumbai