Key Responsibilities

n

n
- Conduct call monitoring and call auditing for sales processes.
n
- Perform regular call calibrations with Quality, Training, and Operations teams.
n
- Evaluate calls based on defined quality parameters and sales standards.
n
- Provide structured call feedback and coaching to sales executives.
n
- Identify quality and process gaps and recommend corrective actions.
n
- Track quality scores and maintain QA/MIS reports.
n
- Ensure adherence to process, sales, and compliance guidelines.
n
- Support continuous improvement in customer experience and sales performance.
n

n

nMandatory Requirements

n

n✔️ Experience in Sales Process Quality / QA

n✔️ Hands-on experience in Call Monitoring & Call Auditing

n✔️ Experience in conducting Call Calibration

n✔️ Strong experience in providing Call Feedback

n✔️ Good understanding of sales processes and quality parameters

n✔️ Solid communication and analytical skills

n✔️ Ability to work closely with Operations and Training teams

n

n? Share CV: [email protected]

n? Contact: Raksha Shukla – (phone hidden)

📌 Sales Auditor - Quality Analyst (Bhubaneswar)
🏢 Policybazaar.com
📍 Bhubaneswar