Key Responsibilities

Sales

- Identify and develop current B2B customers in the industrial/manufacturing sector.
- Visit customers regularly and understand their technical requirements.
- Promote and sell industrial products, machine tools and consumables.
- Prepare quotations and coordinate with customers until order finalization.
- Follow up on enquiries, quotations and pending orders.
- Develop long-term relationships with existing customers.
- Achieve monthly/quarterly sales targets.

Service & Technical Support

- Visit customer sites for installation, inspection, troubleshooting and service support.
- Understand customer complaints and provide first-level technical solutions.
- Coordinate with the internal team/suppliers for technical issues requiring further support.
- Demonstrate correct usage and application of products.
- Maintain records of customer visits, complaints and service activities.

Reporting & Coordination

- Maintain customer and enquiry information in CRM/Excel.




- Submit daily/weekly visit and sales reports.
- Coordinate with stores, purchase and accounts teams for order execution.
- Collect market feedback regarding competitors, pricing and customer requirements.

Required Skills
- Good communication and customer-handling skills.
- Basic mechanical/engineering knowledge.
- Ability to understand technical drawings and product specifications.
- Good negotiation and follow-up skills.
- Comfortable with customer visits and field work.
- Basic knowledge of MS Excel, Word and email.
- Ability to independently handle customer requirements.
- Two-wheeler and valid driving licence is preferred/required.

Education Diploma / B.E. / B.Tech in Mechanical Engineering, Production Engineering, Industrial Engineering or related field.

Candidates with a Diploma + relevant industrial sales/service experience can also be considered.

📌 Sales And Service Engineer (Faridabad)
🏢 dilpreet singh
📍 Faridabad