20 Sep
|
Urban Taau
|
Pune
We are looking for an experienced, detail-oriented Restaurant Operations Manager to take end-to-end operational ownership of our restaurant. In this role, you will oversee all daily administrative, financial, logistical, and guest-facing functions of the business. Note: This role focuses purely on operational, administrative, and hospitality management—it does not involve cooking, food preparation, or physical cleaning duties. Key Responsibilities 1. Operations &
- Daily Logistics Oversee all daily front-of-house (FOH) and administrative back-of-house (BOH) functions to ensure smooth daily operations. Manage Point-of-Sale (POS) systems, smooth payment processing, and end-of-day register reconciliations. Maintain operational compliance with all local health, safety, and food service regulations. Resolve real-time operational bottlenecks, scheduling conflicts, and resource shortages. 2. Inventory &
- Stock Control Maintain complete oversight of stock levels, including food ingredients, beverages, paper goods, and service items. Conduct regular stock Audits, track food waste, and implement cost-containment measures. Coordinate with kitchen staff to forecast stock needs based on sales patterns and upcoming events. 3. Vendor &
- Supply Chain Management Serve as the main point of contact for all suppliers,
distributors, and service vendors. Negotiate contracts, pricing, and payment terms to maintain optimal profit margins. Oversee receiving, inspecting incoming shipments for quality/quantity, and processing vendor invoices. 4. Billing &
- Financial Management Oversee daily cash flow, register balances, and daily billing reconciliations. Prepare comprehensive weekly performance reports, analyzing labor costs, gross sales, food cost percentages, and revenue targets. Manage daily petty cash expenses and ensure exact record-keeping for the accounting team. 5.
Customer
Satisfaction &
- Hospitality Monitor guest feedback, online reviews, and in-person customer inquiries. Handle customer complaints or escalations promptly and professionally to ensure high retention and positive reviews. Set hospitality standards for Front-of-House service staff to deliver consistent, memorable guest experiences. 6. Team Supervision &
- Scheduling Build and manage staff schedules, balancing labor costs with peak operational demands. Lead hiring, onboarding, and administrative training for service and floor staff. Track employee attendance, overtime, and process basic payroll data for accounting.
📌 Restaurant Manager (Pune)
🏢 Urban Taau
📍 Pune