Job Summary

We are looking for a dynamic and customer-focused Membership Ambassador to represent our membership program at premium hotel locations. The ideal candidate will be responsible for driving membership enrollments, engaging with customers, coordinating with hotel teams, and ensuring a seamless customer experience.

Key Responsibilities

- Represent the membership program at assigned hotel locations.

- Promote and enroll walk-in guests and prospective customers into the membership program.

- Collect and maintain customer data for future membership outreach.

- Build solid relationships with existing and potential members.

- Coordinate with hotel teams to assist customers with reservations and other service requests.

- Support hotel staff in using the membership platform, mobile application, and website, and assist during technical issues.

- Monitor program performance and effectively communicate updates and value propositions to hotel stakeholders.

- Maintain confidentiality of customer and company information at all times.

Required Qualifications

- Graduate in any discipline.





- 1+ year of experience in customer service, sales, hospitality, retail, aviation, travel, or a similar customer-facing role.

- Excellent verbal communication and interpersonal skills in English.

- Smart, confident, self-motivated, and customer-oriented personality.

- Strong presentation and relationship-building skills.

- Experience in luxury retail, hotels, aviation, banquets, or travel sales will be an added advantage.

- Willingness to work on rotational shifts, including weekends and holidays.

Preferred Skills

- Customer engagement and relationship management.

- Sales and membership acquisition.

- Problem-solving and coordination skills.

- Basic knowledge of mobile applications and web-based platforms.

- Ability to work independently and as part of a team.

What We Offer

- Opportunity to work with leading hospitality brands.

- Professional growth in customer engagement and sales.

- Dynamic and collaborative work environment.

- Training and continuous learning opportunities.

📌 Relationship Executive (Ahmedabad)
🏢 Fiable Recruitment
📍 Ahmedabad