We are looking for a

Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have robust experience in collections, recovery, payment follow-ups, dispute resolution and field recovery , with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities

- Handle customer payment-related escalations and recovery cases
- Conduct

regular field visits for payment recovery, resolution & negotiation
- Follow up with customers for pending/outstanding payments
- Negotiate and facilitate mutually acceptable payment solutions
- Handle disputes and escalations professionally
- Coordinate with CRM, Finance and other internal teams for resolution




- Maintain accurate records of collection activities and case status
- Build professional customer relationships throughout the recovery process

What We're Looking For: 3+ years of experience in

Collections / Recovery / Field Recovery / Escalation Handling Strong experience in field collections and customer visits Excellent communication & negotiation skills Experience handling payment disputes and difficult customers Good coordination and documentation skills Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferred

Interested candidates can share their CV at [email protected]

📌 Recovery Officer (Sector 27)
🏢 HouseEazy
📍 Sector 27