HERMOSO SALONJob Description – Receptionist & Floor AdministratorPosition

Receptionist & Floor Administrator

Department

Front Desk

Reporting To

Salon Manager / Management

Job Purpose The Receptionist & Floor Administrator is responsible for managing the salon reception, client coordination, employee administrative records, and overall floor operations. The role requires maintaining a professional and welcoming environment while ensuring smooth coordination between clients, stylists, therapists, and management.

Key Responsibilities1. Reception & Front Desk Management

- Welcome and greet all clients professionally.
- Manage client appointments, bookings, cancellations, and rescheduling.
- Handle incoming calls, WhatsApp messages, and client enquiries.
- Maintain the appointment diary/system and ensure bookings are updated correctly.
- Inform clients about waiting time, services, offers, and salon procedures.
- Coordinate with stylists and therapists regarding client appointments.
- Ensure the reception area is clean, organized, and presentable at all times.
- Manage client feedback, complaints, and requests professionally.
- Maintain proper communication with clients before and after their appointments.

1. Employee Administration & Documentation

- Maintain employee attendance and daily staff records.
- Maintain employee files and required administrative documents.
- Keep records of staff joining documents, leave, attendance, and other relevant information.
- Maintain staff duty rosters and shift schedules.
- Track late coming, early leaving, and staff absenteeism.
- Coordinate with management regarding employee-related administrative requirements.
- Maintain records of employee targets, incentives, commissions, and other relevant details as instructed by management.
- Ensure all employee documents and records are properly filed and updated.

1. Floor Management

- Monitor the overall salon floor and ensure smooth daily operations.
- Coordinate with stylists, therapists, assistants, and other staff to maintain workflow.




- Ensure clients are attended to on time and properly guided to their respective service areas.
- Monitor staff availability and allocate clients/services as instructed.
- Keep track of service progress and communicate delays to clients when required.
- Ensure the salon floor maintains proper discipline, cleanliness, and professional standards.
- Coordinate with housekeeping/helpers to ensure workstations and common areas remain clean and organized.
- Monitor availability of towels, tissues, refreshments, stationery, and other daily-use items and inform management when stock is required.
- Immediately report operational issues, equipment problems, or client concerns to management.

1. Daily Operations & Coordination

- Prepare and maintain daily opening and closing checklists.
- Coordinate with the team regarding the day's appointments and workload.
- Ensure staff follow their assigned shifts and responsibilities.
- Maintain proper communication between reception, floor staff, and management.
- Assist management with daily operational reports when required.
- Follow up on pending tasks and ensure they are completed within the required timeline.
- Support management in maintaining salon policies, procedures, and service standards.

1. Client Experience

- Ensure every client receives a professional and welcoming experience.
- Handle client concerns politely and escalate serious complaints to management.
- Maintain confidentiality of client and employee information.
- Encourage clients to provide feedback regarding their salon experience.
- Follow up on important client requests or service-related concerns.

1. Cash & Basic Administrative Support





- Maintain accurate records of daily bookings and transactions as assigned.
- Coordinate with the accounts/cashier team regarding billing-related information.
- Maintain records of discounts, complimentary services, packages, or adjustments as authorized by management.
- Ensure no unauthorized discounts or changes are provided.

Daily Checklist The Receptionist & Floor Administrator should ensure:
- Reception area is clean and organized.
- Appointment schedule is updated.
- Staff attendance is recorded.
- Staff shifts and availability are checked.
- Today's bookings are communicated to the team.
- Client waiting time is monitored.
- Salon floor is properly coordinated.
- Employee documents and records are updated when required.
- Client feedback/complaints are recorded and communicated.
- Pending operational tasks are followed up.
- End-of-day records and reports are completed.

Skills & Requirements
- Valuable communication and interpersonal skills.
- Professional and presentable personality.
- Basic computer knowledge.
- Ability to maintain records and documentation.
- Good organizational and time-management skills.
- Ability to handle multiple tasks simultaneously.
- Ability to coordinate with different team members.
- Customer-service oriented.
- Ability to handle difficult situations calmly and professionally.
- Previous experience in a salon, spa, hospitality, or front-desk environment will be an advantage.

Key Qualities Expected
- Professionalism
- Responsibility
- Punctuality
- Good Communication
- Attention to Detail
- Team Coordination
- Problem Solving
- Customer Service
- Confidentiality
- Leadership & Floor Coordination

Important The Receptionist & Floor Administrator is expected to act as a key coordination point between clients, employees, and management and ensure that the salon's reception and daily floor operations run smoothly and professionally. Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist (Mumbai City)
🏢 hermoso salon unisex academia
📍 Mumbai City