We're looking for a warm, organized, and proactive Receptionist to be the first point of contact for pet parents visiting our clinic. You'll play a key role in creating a smooth, welcoming experience for clients and their pets, while supporting the clinic's day-to-day administrative operations.
What You'll Do
- Greet and assist pet parents as they arrive, ensuring a friendly and professional experience
- Manage appointment scheduling, walk-ins, and follow-up bookings
- Handle phone calls, WhatsApp/online queries, and route them to the right team
- Maintain accurate client and patient records in the Hospital management system
- Collect billing information, process payments, and issue invoices/receipts
- Coordinate with doctors and support staff to ensure timely consultations
- Manage waiting area experience, ensuring cleanliness and comfort for pets and owners
- Handle basic inventory of front-desk supplies and coordinate with the operations team as needed
- Support marketing/promotional communication to clients (offers, reminders, follow-ups)
- Address client concerns or escalate them to the appropriate manager