Roles and Responsibilities :
- Monitor and analyze real-time data to identify trends, patterns, and anomalies in workforce management (WFM) operations.
- Develop and maintain reports using IEX tools to provide insights on staffing levels, utilization rates, and other key performance indicators.
- Collaborate with stakeholders to resolve issues related to WFM processes and implement improvements based on analysis findings.
- Provide recommendations for optimizing labor costs by analyzing historical data and making predictions about future demand.
Job Requirements :
- 1-6 years of experience in a similar role within the BPO/Call Centre industry.
- Solid understanding of IEX systems for reporting purposes.
- Proficiency in creating complex reports using various software applications such as RTA or Workforce Management tools.
📌 Real Time Analyst (Mumbai)
🏢 TP
📍 Mumbai