Hybrid

Bangalore India - Outer Ring Road

Full time

JR-0016622

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

In this position, you will provide exceptional technical support to developers and system administrators. To succeed in this role, you must use active listening skill and empathy for the customer as you research and resolve problems before proposing software resolutions. You will be challenged to achieve timely ticket closures and prompt customer responses over the telephone or via email. Not only will your software development and troubleshooting skill reassure customers struggling with problems, but also your ability to manage expectations concerning outcomes will create a favorable impression of the company and its products.

Responsibilities Include: Researching, analyzing,



and resolving customer reported issues - Isolating product areas causing the most support queries and working with the development team to fix them - Remotely assisting customer system setup, configuration, and administration; performing setup for customer sites - Consulting with customers on proper machine configuration as part of the Huron Professional Services team - Continually improving internal support processes - Providing periodic 24/7 on-call support coverage

- Four year technical degree in EE or CS preferred - 1-3 years of experience working in a customer or internal software support position - C# Prior work at a Hosting Facility a plus - Robust written and verbal communication skills - Design/development/test and troubleshooting in a technical support role with direct customer interface experience for n-tier, enterprise class web applications, preferably involving the following technologies: - Microsoft Windows Server 2003/2008 - Microsoft SQL Server 2005/2008 - Microsoft .NET - JavaScript - DHTML

Position Level

Senior Analyst

Country

India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.





Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation.

Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance.

Our Wellness

Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

📌 Product Support Engineer (Bengaluru)
🏢 Huron Consulting Group
📍 Bengaluru