- Experience: 2 to 3 Years
- Positions: 1
- Qualification: BE/B.Tech, BCA,M.Tech,Diploma-IT, BSC-IT.

If you’re a self-motivated, organized person looking to join a flexible team, Join us now.

JOB RESPONSIBILITIES:-

- Respond to Customer Inquiries: Provide timely and accurate responses to customer questions and issues.
- Troubleshoot Technical Problems: Diagnose and resolve technical issues customers encounter with the product.
- Guide Product Usage: Assist customers in understanding and utilizing product features effectively.
- Onboard New Users: Help new customers get started with the product and ensure a smooth onboarding process.
- Document Support Cases: Maintain records of customer interactions, issues, and resolutions.
- Collaborate with Development Teams: Work with product and engineering teams to address bugs and implement improvements.
- Provide Feedback:



Share customer feedback with relevant teams to enhance product features and user experience.
- Conduct Training Sessions: Offer training and educational sessions to customers on product use.

SKILLS REQUIRED:-

- Bachelor’s degree in computer science or a related field.
- Experience in customer support or technical support roles, preferably in SaaS.
- Strong problem-solving skills and technical aptitude.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

Your Next Big Chance Awaits

For Queries: [email protected]

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📌 Product Support Specialist (Gujarat)
🏢 Silicon IT Hub
📍 Gujarat